Help Center & Support Guides
Find answers to your questions about college recruiting, our platform, and how to make the most of your journey to play at the next level.
How Can We Help You?
Browse our help topics or use the search above to find exactly what you're looking for.
Getting Started
New to college recruiting? Start here for the basics on creating your profile, understanding the process, and taking your first steps.
Using Our Platform
Learn how to make the most of our tools, from the Best Fit Tool to the College Database and everything in between.
Recruiting Process
Understand the recruiting timeline, rules, and best practices for connecting with coaches and programs.
Account & Billing
Manage your subscription, billing, and account settings. Find answers to payment and plan questions.
Technical Support
Having technical issues? Find troubleshooting guides and solutions for common platform problems.
Advanced Strategies
Take your recruiting to the next level with advanced tips, strategies, and insider knowledge from experts.
Popular Help Articles
These are the most frequently accessed help articles. They cover the most common questions and issues.
How to Create Your First Recruiting Profile
Step-by-step guide to setting up your profile and making a great first impression with college coaches.
Using the Best Fit Tool to Find Your Perfect Schools
Learn how to use our Best Fit Tool to discover colleges that match your academic and athletic profile.
Writing Effective Emails to College Coaches
Templates and tips for crafting emails that get responses from college coaches.
Understanding Recruiting Timelines by Class Year
When to start recruiting, key deadlines, and what to focus on based on your graduation year.
Troubleshooting Login and Account Issues
Quick solutions for common login problems, password resets, and account access issues.
Quick Actions
Support Hours
Video Tutorials
Watch step-by-step video guides to help you navigate our platform and master the recruiting process.
Platform Overview
Get a complete tour of our platform and learn about all the tools available to help your recruiting journey.
Using the Best Fit Tool
Learn how to use our Best Fit Tool to discover colleges that match your profile and preferences.
Building Your Profile
Step-by-step guide to creating a compelling recruiting profile that catches coaches' attention.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you succeed in your recruiting journey.
Email Support
Get detailed help via email. We respond within 1 hour during business hours.
support@elevaterecruits.comLive Chat
Chat with our support team in real-time during business hours.